PremiumOil has an ongoing commitment with its customers to provide quality products and services, which it will supply quickly, efficiently and safely, meeting all needs under optimum conditions. Value creation is materialized in issues such as the safety of use of products, the efficiency in the interaction between departments as well as in the processes of work, the respect for the environment and fundamentally the client satisfaction.
The quality of our products is paramount. In our own service lab examines the quality of every batch of production before, during and after manufacture and packaging. This quality is guaranteed by the fulfillment of our manufacturers with the quality management system regulation: ISO 9001: 2008.
To meet the high demands and desires of our customers, our company continuously adapts its products to technical progress. On the same way, we have adopted like methodology a companywide culture of innovation, establishing processes that encourage the creativity and the active participation of every component, managing to generate innovative ideas that are profitable for us and hence useful for our clients.
We offer our customers, as added value to our service, a technical service of lubricants analysis in the lubrication process of their equipment, without cost. Always with the approval and advice of our technical experts, these analyses will allow you to evaluate the performance of the machine, helping you to optimize your processes, as well as to detect possible faults that will allow you to prevent greater evils.
In the relations that PremiumOil maintains with its customers, primes the quality of the service, something that directly affects the customer’s perception. Therefore, implement improvements in the effectiveness and efficiency throughout the value chain, ensuring a permanent stock, regulated supply service, and a high flexibility and attention to our customers wishes. Stressing the after sales service with personalized attention, this is one of the challenges autoimposed by the company in order to optimizate the relationship client – company, promoting the welfare of those who are our supporters.
PremiumOil is committed to Product Stewardship, following a series of guidelines promoting the responsible and safe use of its products with respect to health, safety, environmental protection as well as with regard to other socioeconomic and technical aspects.
Measurement and analysis
The implementation of Quality Management Systems in accordance with the UNE-EN ISO 9001 standard, allows PremiumOil to identify the business processes that add the most value for customers and to improve these continuously.
Business excellence and innovation
The principle of excellence is reflected in the commitments the Company has acquired with stakeholders. Comparison of the management model against recognized excellence benchmarks allows PremiumOil improve their management processes, control and utilization, advancing in an increasingly competitive market, identifying opportunities for improvement.
PremiumOil has set up interdisciplinary working groups to carry out improvement projects based on suggestions and initiatives to improve environmental impact, products, services and working processes. Periodical prizes are awarded for the initiatives selected.